Privacy Policy

Last updated: 26 January 2026

Introduction

At Growbeautyio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our clothing repair and alteration services.

Information We Collect

We collect information that you provide directly to us when using our services:

• Contact information such as name, email address, and phone number
• Details about garments and repair requests
• Communication preferences and service history
• Payment information for service transactions

How We Use Your Information

We use the information we collect to:

• Provide and improve our clothing repair and alteration services
• Communicate with you about your orders and service requests
• Send updates about your repairs and alterations
• Respond to your inquiries and provide customer support
• Process payments and maintain service records
• Analyze website usage and improve our online presence
• Comply with legal obligations and protect our legal rights

Legal Basis for Processing under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill our service agreement with you and process your repair requests
• Legal obligation: To comply with applicable UK laws and regulations
• Legitimate interests: To improve our services, maintain website security, and communicate with customers
• Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel who need it to provide our services.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business, subject to strict confidentiality agreements
• When required by law, court order, or to comply with legal obligations
• To protect our rights, property, or safety, or that of our customers
• With your explicit consent for specific purposes
• In connection with a business transfer, merger, or acquisition, with appropriate safeguards

International Data Transfers

Your personal data is primarily processed and stored within the United Kingdom. In cases where we may transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the Information Commissioner's Office (ICO)
• Other legally recognized transfer mechanisms under UK GDPR

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Our retention periods include:

• Service records: Retained for 7 years for accounting and legal compliance purposes
• Contact information: Retained while you are an active customer and for 2 years after your last interaction
• Marketing consent: Retained until you withdraw consent or object to processing
• Legal obligations: Retained as required by applicable UK laws and regulations

After the retention period expires, we securely delete or anonymize your personal data.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will take steps to delete such information in accordance with UK GDPR requirements.

Third-Party Services

Our website may use third-party services that collect and process information. These services have their own privacy policies:

• Google Analytics: Helps us understand how visitors use our website. Google's privacy policy applies to this service.
• Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns. Data is processed according to Google's privacy policy.
• Google Ads Remarketing: Enables us to show relevant advertisements to visitors who have previously visited our website. You can opt out through Google's Ads Settings.
• Google Maps API: Provides location services and map functionality. Google's privacy policy governs this service.

We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

Your Rights under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information in certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent where processing is based on consent
• Right to lodge a complaint: File a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated

To exercise any of these rights, please contact us using the information provided in the Contact Information section below.

Use of Cookies

Our website uses cookies to enhance your browsing experience, analyze website traffic, and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

We use both essential cookies necessary for website functionality and optional cookies for analytics and advertising purposes. You can control cookie preferences through your browser settings or our cookie consent management system.

For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your personal information. Material changes will be communicated through our website or by email where appropriate.

Contact Information and Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your rights under UK GDPR, or have concerns about how we handle your personal data, please contact us:

Data Controller: Growbeautyio
Email: reach-us-@growbeautyio.world
Phone: +441253423453
Address: 374 Talbot Rd, Blackpool FY3 7AT, UK

For data protection inquiries, please include "Data Protection Inquiry" in your subject line to ensure prompt attention.

ICO Registration

We are committed to compliance with UK data protection laws. If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection issues.

You can contact the ICO at:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113